QFES Volunteerism Strategy Discussion Paper : 2017

What we are doing

To be better informed of current volunteer experiences and satisfaction levels, and to identify potential barriers to volunteerism within QFES, the department commissioned TNS to undertake the 2016 QFES Volunteer Survey. This was undertaken to follow-up and build on results from the 2014 survey. A total of 5205 volunteers participated in the 2016 survey from across QFES. While the survey highlighted that overall satisfaction of respondents with the volunteer experience is very positive, it did identify key areas for improvement. These were: • for QFES to provide more relevant and timely communication to volunteers • to increase the effectiveness of trainers • to improve leadership skills across all levels of the department • to increase training in appropriate workplace behaviour • to provide support in relation to bullying • for volunteers to receive a level of focus from the department on a day-to-day basis as well as during times of crisis. As a department, QFES has examined the challenges we are facing regarding sustainability and also listened to the opinions and experience of our volunteer workforce. This, coupled with increased engagement, collaboration and shared understanding will enable us to develop a forward-thinking strategy to build the capabilities for our department and community to face the challenges of tomorrow.

OUR FUTURE DIRECTION

OURFUTUREDIRECTION

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olunteerism Strategy Discussion Paper : 2017

Queensland Fire and Emergency Services