QFES Volunteerism Strategy Discussion Paper : 2017

Exceptional service delivery

QFES delivers exceptional service utilising innovative and Better Practice initiatives through:

• A strong culture of professionalism and expertise being deeply embedded in QFES enabling valuable and timely information sharing. • Opportunities for improvement being explored and developed into Better Practice Models and Centres of Excellence which include programs suitable for volunteers. • QFES actively promoting and supporting the growth of healthier communities with increased inclusion and participation in community citizenship. • Local leadership building community resilience through emergency service volunteering. • Centres of Excellence promoting Better Practice Models, through contemporary research and sharing, and building upon local solutions • Emergency service volunteers being supported by contemporary legislation.

The professionalism and expertise all of our people bring to our department is incredible, with many innovative practices occurring across the state as a result.

To enable our department to learn from and build upon this knowledge, some points for discussion are: • How can we share local knowledge solutions? • What are some of the challenges we face in our traditional service delivery model? • How can we better prepare for future expectations and challenges? • How can knowledge sharing lead to greater sustainability of service?

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olunteerism Strategy Discussion Paper : 2017

Queensland Fire and Emergency Services